Return & Refund Policy

Return Eligibility

We want you to be happy with your ILiana Fashion purchase. If you receive a product that is damaged, defective or incorrect, please contact us as soon as possible after delivery.

Returns or replacements are subject to inspection and approval by ILiana Fashion.

Conditions for Returns

To be eligible for a return or replacement, the product should generally be:

• Unused and unworn.
• In its original condition.
• Returned with original packaging, tags and accessories, where applicable.
• Accompanied by the relevant order details or invoice.

Damaged or Incorrect Product

If your order arrives damaged or you receive a product different from the one you ordered, please contact us with your order number and clear photographs of the product and packaging.

Our team will review the issue and determine whether a replacement, return or refund is applicable.

Products That May Not Be Eligible

Returns may not be accepted where the product has been used, worn, altered, damaged after delivery or returned without the original packaging where such packaging is required.

Products damaged due to improper handling, storage or use after delivery may also not qualify for a return or refund.

Refunds

If a refund is approved, the refund will be processed using the applicable payment method or another method communicated by ILiana Fashion.

The time taken for the refund to reflect in your account may depend on your bank, card issuer, payment provider or other financial institution.

Exchange or Replacement

Where applicable, ILiana Fashion may offer a replacement for a damaged, defective or incorrectly supplied product instead of a refund.

Replacement availability will depend on stock availability at the time the request is reviewed.

Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Cancellation requests may not be possible once an order has been processed or dispatched.

Return Shipping

Where a return is approved because the product was damaged, defective or incorrectly supplied, the return shipping process will be communicated by our team.

For other return requests, shipping or handling charges may apply depending on the circumstances and the applicable ILiana Fashion policy.

How to Request a Return or Refund

Please contact ILiana Fashion with:

• Your order number.
• Your name and registered mobile number.
• A description of the issue.
• Photographs or other supporting information where required.

Contact Us

For return, replacement or refund assistance, please contact ILiana Fashion using the contact details provided on our website.